Crucial
Crucial Accountability: Tools For Resolving Violated Expectations, Broken Commitments, And Bad Behavior, Second Edition ( Paperback) (4, 2013) | Kerry Patterson,david Maxfield,ron Mcmillan,joseph Grenny,al Switzler - Mcgraw-Hill Education - Europe
Crucial Conversations: Tools For Talking When Stakes Are High, Third Edition (4, 2021) | Kerry Patterson,emily Gregory,ron Mcmillan,al Switzler,joseph Grenny - Mcgraw-Hill Education